FAQ

📚 Frequently Asked Questions (FAQ)

1. How long does shipping take?

Shipping typically takes 8–12 business days after your order is placed and processed.

2. Do you ship internationally?

Currently, we do not offer international shipping.

3. What if my photobook arrives damaged?

If your photobook arrives damaged, please contact us with photos of the issue. We’ll gladly offer a replacement or a full refund.

4. Can I make changes to my order after placing it?

Once your order is submitted, we begin production quickly—so changes may not be possible. Please double-check everything before checking out. If you spot an issue, contact us ASAP and we’ll do our best to help.

5. What kind of photobooks do you offer?

We offer high-quality print-on-demand hardcover/soft cover photobooks in various sizes and formats. You can fully customize them with your photos, text, and layout.

6. Can I reorder a past book?

Yes! If you have an account or order ID, you can reorder a previously created photobook with just a few clicks.

7. Do you offer refunds for custom orders?

Because each photobook is made to order, we typically do not offer refunds for custom design issues. However, if there’s a production error or damage, we’ll provide a replacement or full refund.

8. How can I contact support?

You can reach our support team at [your email address] or through the Contact Us page on our website. We usually respond within 24 hours.